PresseKat - DGAP-News: SoundBite in Partnership With Convergys to Discuss Strategies to Transform Contact Center

(firmenpresse) - SoundBite Communications, Inc.

01.12.2011 08:00
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Attendees Will Gain Valuable Insights on How Proactive Customer Communications
Can Improve Customer Service and Overall Satisfaction

BEDFORD, Mass., 2011-12-01 08:00 CET (GLOBE NEWSWIRE) --
The traditional inbound contact center model is evolving as today's consumers
want access to more self-service options and expect that customer service
models will align with their busy schedules. Organisations need to develop more
efficient and effective ways to interact with these busy, multi-channel
communicating consumers. Based on Convergys' 2011 UK Customer Scorecard, 61% of
consumers responded that the customer experience has not improved over the past
year, and another 14% said that it has actually declined. To remain competitive
and meet customer satisfaction, companies need to transform their contact
centres into 'interaction centers,' where the focus is on proactive customer
communications. This new strategy will blend inbound and outbound
communications into one seamless customer interaction using the consumer's
preferred communications channels and enable businesses to build stronger, more
profitable relationships.

On 7 December, SoundBite Communications, Inc. (Nasdaq:SDBT) will host a
one-hour webinar featuring David Lopes, Director of Technology and Business
Development in EMEA from Convergys, along with Jay Rielly, Vice President of
Global Services, and Frank Sherlock, Global Business Development Director from
SoundBite Communications. During the webinar, they will discuss the growth of
proactive communications and how changes in the communications landscape have
forced organisations to revisit their contact centre strategies. The speakers
will also provide additional data from Convergys' 2011 UK Scorecard and share

five steps to build a better relationship with customers through the use of
multi-channel communications and a cloud-based delivery model.

Webinar attendees will receive a complimentary copy of a joint whitepaper by
SoundBite and Convergys. Attendees will also learn:

-- Today's customer experience and its impact on business
-- Contact preferences and communications channel diversity
-- The link between customer satisfaction, effort, and loyalty
-- Deployment of proactive customer communications
-- Evolution to a next-generation call centre

REGISTER: Register Here

WHEN: Wednesday, 7 December 2011
2:00 p.m. UKT/GMT

WHO: David Lopes, Convergys Director of Technology and Business
Development in EMEA
Jay Rielly, Vice President of Global Services, SoundBite
Communications
Frank Sherlock, Global Business Development Director, SoundBite
Communications

About Convergys

As a leader in customer management for over 30 years, Convergys is uniquely
focused on helping companies find new ways to add value to their customer
relationships. Every day our clients confront the demands of reducing customer
effort, improving operational efficiency, and increasing revenue. Companies
count on Convergys' expertise to overcome and balance the ever-changing
challenges to deliver the customer experience that helps them win in their
marketplace. Our actionable insight stems from handling billions of customer
interactions annually for our clients. Among Fortune 500 companies, over half
of the top 50 are clients that trust their most important relationships to
Convergys. For more information, visit www.convergys.com or email us at
marketing(at)convergys.com.

About SoundBite Communications

SoundBite Communications is a leading provider of cloud-based, on-demand,
multi-channel proactive customer communications solutions designed to transform
the way organizations communicate throughout the customer lifecycle to build
trusted, lifelong and profitable relationships. Clients can leverage
SoundBite's proactive customer communications offering and expertise in
designing, executing and optimizing communications strategies to engage in
relevant customer interactions that deliver long-term business value. Visit
SoundBite.com for more information.

The SoundBite Communications, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=4393

SoundBite is a registered service mark of SoundBite Communications, Inc.

(SDBT-G)

CONTACT: Media Contacts:

Rachael Royds
SoundBite Communications
781.897.2584
rroyds(at)SoundBite.com

Michael McDonough
Schwartz Communications
781.684.0770
SoundBite(at)schwartzmsl.com
News Source: NASDAQ OMX

01.12.2011 Dissemination of a Corporate News, transmitted by DGAP -
a company of EquityStory AG.
The issuer is solely responsible for the content of this announcement.

DGAP's Distribution Services include Regulatory Announcements,
Financial/Corporate News and Press Releases.
Media archive at www.dgap-medientreff.de and www.dgap.de

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Language: English
Company: SoundBite Communications, Inc.

United States
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End of Announcement DGAP News-Service

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